Gr8Living Ltd t/a Gideon Robinson are one of Scotland’s largest independent specialist kitchen retailers and we are committed to providing products and services of the highest standard. Installing a new kitchen is a major renovation project and despite our best efforts sometimes things can go wrong. If you have a concern or are dissatisfied in any way, then we will do our best to help resolve the situation in a fair and transparent way. Gr8 Living will investigate all complaints competently, diligently and impartially, obtaining additional information when necessary. Your complaint will be assessed fairly, considering all relevant factors and in accordance with guidance issued by the government approved organisation, The Furniture Ombudsman.
By email: firstname.lastname@example.org
By telephone: 0141 632 9374
By post: Gideon Robinson, 47 Haggs Road, Glasgow. G41 4AR.
To help us investigate your complaint we will need the following information:
We'll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
We may not always provide the answer you are looking for, but we'll make sure we offer a clear explanation for our decision.
If you are dissatisfied with the outcome then you may request that the case is reviewed by a more senior member of our team. If you remain dissatisfied with the outcome of the review then you can refer the decision to the government approved organisation, The Furniture Ombudsman. The Furniture Ombudsman will review your case and may request further information from you or from us. Any decision they make will be binding upon us.
You can find out more information on The Furniture Ombudsman here https://www.thefurnitureombudsman.org/.
Details for The Furniture Ombudsman are below:
By email: email@example.com
By telephone: 0845 653 2064
By post: The Furniture Ombudsman, 2nd Floor, 3-4 Viewpoint Office Village, Babbage Road, Stevenage, SG1 2EQ.
We will co-operate fully with the Ombudsman in resolving any complaints made against us and agree to be bound by any awards made by the Ombudsman. The firm undertakes to pay promptly any fees levied by the Ombudsman.
How Long You Have to Complain to the Financial Ombudsman Service
You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date the final response letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
Visit our Kitchen studios in Glasgow today and talk to an expert about your new kitchen project.
47 Haggs Road
Glasgow, G41 4AR.
West End Studio
285 Great Western Road
Glasgow, G4 9HR.
Monday to Saturday 10am - 6pm